Keyfax Administrator Tools 41xx HC6 - Powered By HelpConsole 6

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Contents

Navigating Keyfax Inter•View
- Installation
- Glossary of Terms
- Logging On
- Navigating
Script Levels
- Master Scripts
- System Scripts
- Script Sets
Script Editing
- Editing the Scripts
- References
- Test
Entities and Test
- Questions
- Messages
- Priorities
- Services
- Tasks
- Markers
Reports
- Report Viewer
Databoxes
- The concept of Databoxes
- Creating a Databox
- Using a Databox - Write
- Using a Databox - Read
- Using a Databox - Conditional Assessments
- Using a Databox - Messages & Tasks
- Using a Databox - Formatting Data
- Using a Databox - Expressions
- System Values
Databox Expressions
- Date Expressions
- Numeric Expressions
- Number Format Specifiers
- Text Expressions
- Additional Functions
- Operators and Literals
- Address Expressions
- Logical Expressions
Examples
- Databox Examples
  - Add another work-around - check for previous jobs with higher priorities
  - Business Days calculator
  - Calculate time spent in script
  - Check if in working hours
  - Distinguishing times of the day
  - Ensure 'How did it happen?' asked once
  - Enriching the Repair Description
  - How do I concatenate items from a CSV?
  - Launch Scriptset based on Business Group
  - Linking scripts to Tenant Handbook
  - Multiline address function
  - Priority and Response days
- Databoxes - Additional Functions
  - Ds
- Databoxes - Date Expressions
  - After
  - AsDate
  - Before
  - Before Today
  - BetweenDates
  - DateAdd
  - Day
  - Format
  - Month
  - WeekDay
  - Year
- Databoxes - General Expressions
  - Result
- Databoxes - Logical Expressions
  - Exists
  - If
- Databoxes - Number Format Specifiers
  - C
  - E
  - F
  - G
  - N
  - P
- Databoxes - Numeric Expressions
  - Abs
  - AsNum
  - Between
  - Format
  - Int
  - Mod
  - Number
  - Round
- Databoxes - Operators and Literals
  - Divide
  - Equal
  - Greater than
  - Greater than or equal to
  - Less than
  - Less than or equal to
  - Logical AND
  - Logical OR
  - Multiply
  - Not equal
  - Percent
  - Plus
  - Text concatenation
- Markers
  - Markers
- Messages
  - Messages
  - Adding links to messages
- Priorities
  - Priorities
- Questions
  - Address - Mandatory
  - Address - Non mandatory
  - Check List
  - Date Time
  - Dynamic List
  - External Form
  - File Upload
  - List
  - List - With text input
  - Numeric
  - Numeric - With decimal places
  - Text
- Services
  - Services
- Tasks
  - Letter Task
  - Email Task
  - Note task
Users
- User Maintenance
- Active Users
Advanced
- Base Task Templates
- Location & Uninstall
- Other Advanced Options
Host-Specific Operation
- MIS-AMS ActiveH
  - Databoxes & UDE Mapping
  - Emails
  - Mail Merge Letters
  - Repairs Inspection Task
  - Repairs Interface
  - Actions
  - Populating CallType via Keyfax
  - Populating JobType via Keyfax
Hints, Tips & Best Practices
- Extracting XML from SeSessionValues
- Script Performance
- SQL, XML and XPath
- Text Editor
- Writing SQL Queries
Keyfax Support
- FAQ
  - General FAQ
  - Installation FAQ
  - Keyfax Online FAQ
  - Image FAQ
  - Upgrading from 4.0 to 4.1 FAQ
- Known Issues & Solutions
  - Keyfax Admin Startup messages
  - Keyfax Admin shows as running but is not visible on screen
  - Error 1001 whilst installing Keyfax Admin
  - Keyfax Admin has stopped working
- SQL Server
  - Freeing space by truncating logs
  - Database Backup & Maintenance Plans
  - Restoring Live data into Test
- Support Agreement
- Report Troubleshooting
- Clearing Cache
Keyfax - Product Release Notes
- Administrator Tools
- Scripting Engine
- Client Program
- Contact View
- KeyNamics
Legacy
- Users
  - User Maintenance
  - Business Groups
  - Task Groups

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