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Welcome
Keyfax Inter•View
Intelligent Scripting
Architecture
System Requirements
Client
Advisor Feedback
Manual Priority and Quantity Changes
Keyfax - Product Release Notes
Administrator Tools
Scripting Engine
Client Program
Contact View
KeyNamics
Client Installation
Un-install/re-install
Launch Tester
Known Problems
Administrator Tools
Navigating Keyfax Inter•View
Installation
Glossary of Terms
Logging On
Navigating
Script Levels
Master Scripts
System Scripts
Script Sets
Script Editing
Editing the Scripts
References
Test
Entities and Test
Questions
Messages
Priorities
Services
Tasks
Markers
Reports
Report Viewer
Databoxes
The concept of Databoxes
Creating a Databox
Using a Databox - Write
Using a Databox - Read
Using a Databox - Conditional Assessments
Using a Databox - Messages & Tasks
Using a Databox - Formatting Data
Using a Databox - Expressions
System Values
Databox Expressions
Date Expressions
Numeric Expressions
Number Format Specifiers
Text Expressions
Additional Functions
Operators and Literals
Address Expressions
Logical Expressions
Examples
Databox Examples
Add another work-around - check for previous jobs with higher priorities
Business Days calculator
Calculate time spent in script
Check if in working hours
Distinguishing times of the day
Ensure 'How did it happen?' asked once
Enriching the Repair Description
How do I concatenate items from a CSV?
Launch Scriptset based on Business Group
Linking scripts to Tenant Handbook
Multiline address function
Priority and Response days
Databoxes - Additional Functions
Ds
Databoxes - Date Expressions
After
AsDate
Before
Before Today
BetweenDates
DateAdd
Day
Format
Month
WeekDay
Year
Databoxes - General Expressions
Result
Databoxes - Logical Expressions
Exists
If
Databoxes - Number Format Specifiers
C
E
F
G
N
P
Databoxes - Numeric Expressions
Abs
AsNum
Between
Format
Int
Mod
Number
Round
Databoxes - Operators and Literals
Divide
Equal
Greater than
Greater than or equal to
Less than
Less than or equal to
Logical AND
Logical OR
Multiply
Not equal
Percent
Plus
Text concatenation
Markers
Markers
Messages
Messages
Adding links to messages
Priorities
Priorities
Questions
Address - Mandatory
Address - Non mandatory
Check List
Date Time
Dynamic List
External Form
File Upload
List
List - With text input
Numeric
Numeric - With decimal places
Text
Services
Services
Tasks
Letter Task
Email Task
Note task
Users
User Maintenance
Active Users
Advanced
Base Task Templates
Location & Uninstall
Other Advanced Options
Host-Specific Operation
MIS-AMS ActiveH
Databoxes & UDE Mapping
Emails
Mail Merge Letters
Repairs Inspection Task
Repairs Interface
Actions
Populating CallType via Keyfax
Populating JobType via Keyfax
Hints, Tips & Best Practices
Extracting XML from SeSessionValues
Script Performance
SQL, XML and XPath
Text Editor
Writing SQL Queries
Keyfax Support
FAQ
General FAQ
Installation FAQ
Keyfax Online FAQ
Image FAQ
Upgrading from 4.0 to 4.1 FAQ
Known Issues & Solutions
Keyfax Admin Startup messages
Keyfax Admin shows as running but is not visible on screen
Error 1001 whilst installing Keyfax Admin
Keyfax Admin has stopped working
SQL Server
Freeing space by truncating logs
Database Backup & Maintenance Plans
Restoring Live data into Test
Support Agreement
Report Troubleshooting
Clearing Cache
Keyfax - Product Release Notes
Administrator Tools
Scripting Engine
Client Program
Contact View
KeyNamics
Legacy
Users
User Maintenance
Business Groups
Task Groups
Keyfax Inter•View Online
Architecture
Installation Considerations
Host/Portal Integration
Browser Support
Known Issues
System Requirements
Host Integration
Developers Guide to Keyfax Integration
Aareon
Aareon QL
Launching Keyfax - Enquiries
Launching Keyfax - Repairs
Configuration
Known problems
Webservice based integration
Populating QL's Message fields
Breeze (IT)
Cloud Operation
Caltech
Capita Software Services
Capita Housing/Academy
Host Table Usage
Troubleshooting Keyfax/Academy integration
Open Housing
Civica
Servitor
Servitor - Example Export XML
Servitor - Example Import XML
Contact Manager (CM)
Known problems
Kirona
Launching Keyfax
Known problems
TotalMobile / TotalView (ex Consilium)
Launching Keyfax (TASK)
TotalView configuration
Known Problems
Internetalia - Accuserve
Northgate
Exchange process
XML/Field mappings
Launching Inter•View
MRI (ex Orchard)
Accessing Configuration Details
Orchard Housing Version 2010A07_18
Known problems
Launching Keyfax
Omfax Systems - Contact•View
What is Contact•View?
Modes of Operation
Integration
Main Page
Admin Page
Tenant & Property Access
Task Processing
Call History
Interaction Example
Adaptability - OOH
Technical - Setup Considerations
Technical - Platform Considerations
Technical - Installation
Known Problems
Oneserve
ROCC
Lagan
MIS-Active Management Systems
Workflow Integration Actions
Active H Repair Interface
Known problems
Launching Keyfax
Exchange Process
MIS-AMS Configuration
Configuring Log Call
Summary of MISexchange elements and associated SQL
Setting User Permissions to Access UDE Mapping via ActiveH Repairs
Repairs configuration
Repairs Task UDE Interface
Desktop configuration
User security
Keyfax UDE configuration
UDE configuration of ActiveH Repairs
Task UDE Interface
Priorities configuration
Populating the 'Job Type' field for ActiveH Repairs
Populating the 'Assigned To' field for User Level Tasks
Populating Call Classification and Priority for User Level Tasks
Launching Inter•View from Response Repairs
Configuring Integration Settings (ActiveH 6.4 or greater)
SQL ActiveH interface Objects
CRM Gateway Object
Desktop Task Object
System Task Email Addressee Object
Desktop Task Action Object
Repair Request Object
Repair Request Inspection Object
Repair Request Task Object
Setting up an ActiveH user
Keyfax Configuration
Configuration File MISExchange.xml
Example Configuration Settings
Retrieving Block Codes
Launching Keyfax Repairs
ActiveH Customer Portal (previously TIPS)
Configuring Integration Settings
Integration
Known Problems
Asynchronous Pluggable Protocols
KeyNamics
Overview
CRM 4.0 Case Interface Errors
Mapping
SDM
Technical
Azure operation
Clearing Cache
SQL Server
Freeing space by truncating logs
Database Backup & Maintenance Plans
Restoring Live data into Test
Maintaining Indexes
Known Problems
Configuration Settings
Inter•View
Contact•View
Paths
Client/Company
Database Connections
Email
Data•View
Debug Settings
Client
Server
Scripting
General Enquiries
Images
Exchange
Templates
Repair Diagnostics
Images
Asset
Exchange
History
Templates
Developer Zone
eForm Technical Details
Host Integration
General
XMLHTTP
ActiveX OCX
Properties and Methods
Web Services - SOAP API
Error handling
Status Codes
Web Services - REST API
Host Integration Guide
REST API SDK's
XML Schemas
Start-up
Export (Repairs and Enquiries)
Cancelled XML
Export Enquiry with Note XML
Address data
XPath Introduction
Known Issues and Solutions
Attached or restored database is inaccessible
Browser Security Message
Cannot send emails to Distribution Groups
Cannot send emails
Cannot send emails (Exchange 2010)
Cannot send emails (Exchange 2013)
Folder permissions
Help Container
Keyfax Admin Tools in Citrix (4.3.2.1 or greater)
Keyfax has disabled Status Notifications
Linked Servers
SSL host header binding in IIS7
This Page Has Expired
Inter•View Log Files
SMTP Service Setup for on premise SMTP server
SMTP Service Setup for Office365 with Credentials
Database Tables
Image specifications
SOR Import
The system may be busy...
Reports - General Information
Database schema
FAQ
General FAQ
Installation FAQ
Test/Training Systems FAQ
Upgrading from 4.0 to 4.1 FAQ
Archiving
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HelpConsole 6 - Enterprise Edition
Copyright © 2004 - 2010
Extreme Ease Software Inc.
All Rights Reserved.
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